Terms And Conditions

Terms & Conditions

Return Policy

If a customer purchases a product that he/she doesn’t like, they may return it for a full refund (as long as the product is not damaged). In this case, the customer will absorb the costs of shipping (both ways).

NOTE: The return have to be made with in 15 days from the original shipment for Canadian customers.

If the product is damaged during transit, BULFIT will send a replacement only if proof of documentation is submitted to assure us that the damage was done during transit. If there is a manufacturer problem, BULFIT will send a replacement as soon as the orignal damaged product is received.

Shipping Service

To deliver your product on time BULFIT Ltd will ship via UPS, ground and air transportation and Western Canada Express for excess freights. Products are usually delivered to customers within 2 to 5 business days unless customer requires air shipment than the shipping time frame can 1-3 work days. Once the product has been shipped, the shipping carrier is responsible for any damage or delays.

Please use our Shopping Cart Shipping Calculator to determine the estimated shipping cost for the products you wish to order. For complex orders, please contact us for a comprehensive shipping quote before placing your order.

There is a Two Year Warrantee for Genuine Leather Throwing dummies and Bulgarian Training Bags, starting from the date of purchase. There is a One Year Warrantee for Artificial Leather Throwing dummies. Suples, Ltd warrants its product to be free from defects in materials or workmanship during normal use.

The warrantee is NOT VALID if products have been mishandled, improperly stored, or used for purposes not intended (i.e. WWE style throws). Any defects related to materials and manufacturing are covered by the warrantee.

All shipping fees of products returned to BULFIT Ltd are the responsibility of the customer. BULFIT Ltd will pay for the return of product to customer if product is deemed defective and warranteed.

The warranty does not cover cosmetic items (ie. scratches, scuff marks, denting or compression from incorrect storage, fading, discoloring or weathering, normal wear and tear or damage due to neglect or vandalism.

Submitting a Claim

To make a claim under the terms of the warranty, the buyers’ written statement of claim, along with a copy of the original invoice, and supporting photographs must be sent to: BULFIT Ltd., 805 – 205 Cosburn Ave, Toronto, On, M4J 2L4.

No Product should be returned without written authorization (RMA) from BULFIT Ltd. When products are returned without obtaining written authorization (RMA) it will be shipped back to customer COD (cash on delivery).

Loss or Damage in Transit

BULFIT Ltd is NOT responsible for loss or damage during transit. Our responsibility ends when the carrier signs the bill of lading, which is our receipt that shipment was made complete and in good condition.

It is the customer’s responsibility to check the product against damage before signing the bill of lading. Any damage should be noted on the freight bill before it is signed.